LZ
Lawrie Z
1 reviews | Active since Aug 2022
22 Sept 2022, 12:10
Vodacom's horrific service
My Fibre has been down since 10 September, 2022. I have made numerous calls begging, pleading, crying and threatening etc to get a Technician to repair the outage since I have no access to WiFi, TV or Internet which is urgently required. Two days ago Vodacom advsed me that a Technician would call at 5pm. No one arrived and my numerous calls to ascertain why the Technician never arrived has solicited no answers at all. This is the most disgusting service I have ever experienced by Vodocom and would never ever recommend them to anyone. They very quick to sell you a product however the after sales service is shocking and practically non existent. 🤮👎
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Vodacom's replyOfficial
22 Sept 2022, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2022, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LZ
Lawrie Z's updateReviewer Update
22 Sept 2022, 16:18These are ongoing problems. The reason for all the outages is due to the neglect and non maintenance of the Fibre boxes. The workers have refused to service or do maintenance work due to the fact that they have not been paid. This is the major cause of all the Fibre Outages in the Whole of the Durban North area. Nokia technicians never ever pitch up either when appointments are made which is obviously also giving Vodacom a very bad reputation as more and more customers are migrating to other Service Providers who are cheaper and deliver a far more effective and efficient service. Sort out the proximate cause of your problems Vodacom otherwise your losses in the Fibre Arena will only continue to escalate as you begin to lose market share to your competitors.
LZ
Lawrie Z's update22 Sept 2022, 16:18
Reviewer Update
These are ongoing problems. The reason for all the outages is due to the neglect and non maintenance of the Fibre boxes. The workers have refused to service or do maintenance work due to the fact that they have not been paid. This is the major cause of all the Fibre Outages in the Whole of the Durban North area. Nokia technicians never ever pitch up either when appointments are made which is obviously also giving Vodacom a very bad reputation as more and more customers are migrating to other Service Providers who are cheaper and deliver a far more effective and efficient service. Sort out the proximate cause of your problems Vodacom otherwise your losses in the Fibre Arena will only continue to escalate as you begin to lose market share to your competitors.