DN
Desigan N
1 reviews | Active since Oct 2016
16 Feb 2019, 14:28
Vodacom's horrible service
A back office employee or technician at Vodacom called me on 11 February 2019 to schedule a fibre installation. It was scheduled for Saturday 16 February 2019 at 9am. At 9:30 when they did not arrive, I called in to confirm if there was a delay and what time they would be expected. After 5 calls I am still without any confirmation as to whether they will be coming through. No one has called me back to provide an update. This is not the first time that I have had an issue with Vodacom and will be porting my number to a more reliable network soon.
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Replies (5)
Vodacom's replyOfficial
16 Feb 2019, 16:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2019, 16:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Desigan N's updateReviewer Update
18 Feb 2019, 08:54When is "in due course" because I need fibre to be installed at my premises.
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Desigan N's update18 Feb 2019, 08:54
Reviewer Update
When is "in due course" because I need fibre to be installed at my premises.
Vodacom's replyOfficial
18 Feb 2019, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
DN
Desigan N's updateReviewer Update
18 Feb 2019, 14:15I have to keep calling in for an update because no one has bothered to call me back with a proper update on what is going on. With such poor service at the outset, I am rethinking using your service.
DN
Desigan N's update18 Feb 2019, 14:15
Reviewer Update
I have to keep calling in for an update because no one has bothered to call me back with a proper update on what is going on. With such poor service at the outset, I am rethinking using your service.
DN
Desigan N's updateReviewer Update
19 Feb 2019, 13:54Still no feedback. The service is shocking!
DN
Desigan N's update19 Feb 2019, 13:54
Reviewer Update
Still no feedback. The service is shocking!