VODACOM'S HORRIBLE SERVICE!

I am extremely disappointed as a new customer of Vodacom. If this is how they business relationship starts off, I do not know.

On the 05th of February 2023, I app**** online for Fibre to be installed in my home.

On the 07th of February 2023, I got a call, everything was approved. On the 09th of February 2023 RAM courier delivered my router.

Today is the 03rd of March 2023, to date I have not received ANY further correspondence as to when installation will take place.

On the 21st of February 2023, I contacted them, I was informed that I would be contacted with an update in 48 hours. There was no follow up.

On the 27th of February 2023 I contacted them, I spoke to an Anthea. She informed me she will escalate it to her manager. She provided me with her email address. I have sent numerous emails. NO RESPONSE.

on the 02 March 2023 I contacted them again. To which I was informed it is being escalated AGAIN. They have emailed the technicians they will try to have them come out or provide me with feedback by 14h00.

It is now the 03rd of March 2023. No update, no technician NOTHING. On the 07th of March which is next Tuesday. It will be a WHOLE MONTH of absolutely NO UPDATE.