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Youshlan A

1 reviews | Active since Aug 2018

08 Oct 2019, 11:08

Vodacoms horrible fiber service

Fiber for my business

I app**** for fiber 2months ago from Vodacom. They were very fast in signing me up and taking my banking Details. How ever two weeks later they came and installed the fiber half way stating they will be back the next day to complete the installation. They came 4weeks later and completed the installation. They assured my WiFi would be connected the next day . It’s been two weeks now and all they can tell me every single day is that they are escalating the problem and it will eventually be resolved. To give u an idea I run a small business from home with a small staff . I am unable to make any money as we are unable to work . For the past month we have made no income and I’m now forced to sell me car to pay my staff and get by. I’m disgusted in Vodacom and the fiber manager Brenton that have not been able to assist me at all. People I urge u do not take out fiber with Vodacom in the Germiston area instead go with telcom their service is far better and they are actually able to assist their clients . Vodacom on the other hand are very unprofessional and do not off good service and are the cause off me suffering a serious financial crisis. Vodacom can contact me on ***.

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Replies (2)
Vodacom
Vodacom's reply08 Oct 2019, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Oct 2019, 12:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team