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Brandon B
1 reviews | Active since May 2019
07 Jan 2024, 09:15
Vodacom’s Home Fibre depart is pathetically slow
Vodacom’s Home Fibre depart is pathetically slow. We app**** on Thursday for the home fibre service and still nothing. This caused us to spend thousands on mobile data over the last few days as we don’t have internet connections. The reason we went with vodacom is because their internet service is excellent and the best value for money but now I am wondering if we should change to a different provider. It 2024 Vodacom, an internet connection shouldn’t be taking forever to get!
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Replies (1)Vodacom's replyOfficial
08 Jan 2024, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2024, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
