Vodacom's happy to take your money but couldn't bother to deliver services

On Nov 28th I approached Vodacom for help as my Apple Watch eSim had simply stopped working on the data side, allowing calls, but not streaming of podcasts/audiobooks - one of my primary uses for my Apple Watch when I go running or walking as I can leave my phone at home.

Vodacom "refreshed" my eSim twice, and for a moment if looked like it was fixed, but the eSim still does not work for data (since fixing it, my Apple Watch has downloaded a total of 39.7Mb, on which it has been stuck for weeks now as it simply won't connect anymore).

As a result of these refreshes, I realised there were two Connection Fees loaded to my Vodacom Account of R99 each (incl. VAT).

I called Vodacom on Dec 11th and explained the situation and was told that they will log for these to be reversed.

Today (Jan 3) when my Vodacom debit order for the period was finally taken, Vodacom had not bothered to remove these line items and I was charged for the two Connection fees.

So I am sitting with a service that doesn't work, for which Vodacom has unnecessarily charged me twice even though they shouldn't have, as it was an existing service that stopped working - 5 weeks after first approaching Vodacom.