Vodacom's FTTH Disaster

My Fibre to the Home package was ordered in November 2025 as part of a Black Friday Sales deal. I was called by Vodacom in early December to schedule the installation. I stressed that the cancelation with my current Service Provider will take place on the 1st of January 2025. To date the Vodacom installation hasn't taken place.

After about 30 calls to the 082194 Call Centre since 1 January 2025, I was told that the installation will take place "sometime" in January. I've requested to speak to a Manager on several occasions, however it seems as though Vodacom Managers are always too busy to take client escalations. Voicing my complaints on public platforms such as X was just as worthless. Vodacom keeps promising that I will be contacted and the issue will be resolved, however those commitments are just empty lies.

The biggest mistake that I've made was buying into Vodacom's Black Friday ****. My previous FTTH service provider ( V*X Telecom) was efficient and on the ball for the 5 years that I've subscribed to them. As a measure of desperation I've requested a reconnection from my previous FTTH Service Provider , however there is a reconnection fee of R1725 . This is not fair. Why must I suffer for Vodacom's incompetence .

VODACOM HAS CAUSED DEVASTATING IMPACT TO THE LIVE'S OF MY FAMILY AND MY BUSINESS . DOES VODACOM CARE ? OF COURSE NOT !!!!!!!

I’ve been a loyal customer of Vodacom’s for over 2 decades. If only I could use some colourful language to really voice my frustration with what Vodacom has become. Vodacom has turned rotten to the core. Shame on you. SHAME ON YOU !!!!!!!!!