Vodacom's Frustrating Billing Nightmare After Returning a Device

Vodacom, this is just unacceptable. Last October, you called me for an upgrade and sent a device, but I didn't want it and returned it sealed within the 7-day period using your courier—I even have the reference. Now, a whole year later, you're still charging me for it, which feels downright dishonest. I've contacted you so many times, only to get the runaround with promises that it's being handled. The latest escalation was over a month ago—Service Request *** with Ndivhuwo Bridget Simani, supposed to be sorted by September 12, 2025—and still nothing. The subscriptions department's AI just loops endlessly with no way to reach a real person, and customer support leaves me hanging for over 30 minutes without answering. This whole experience is disgusting and has left me totally frustrated—please resolve it immediately.