KM
Kwazi M

1 reviews | Active since Sept 2015

23 Jun 2018, 07:40

Vodacom's ********** activities

It's amazing how a company can just start debiting your bank account when you've never signed up for anything with them before.

Worse, when you call them about it you get the most useless call center agents that can't do much past read what's in front of their screen and who's default solution is to tell you to go to a vodashop. I had to suggest to the useless agent to ask for my ID number to check if it's on their system.

0
Replies (2)
Vodacom
Vodacom's reply23 Jun 2018, 07:42
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jun 2018, 10:26
Official

Dear Kwazi,

Feedback has been provided.

Regards,

Cas