Vodacom's ***** Dispute team completely irresponsive.

I have found a ********** line added to one of the Vodacom contracts and contract their *****Disputes department via email on the 17th of May. Email seems to be the only way way to communicate with this department. It has been more than 2 weeks without any response. I have not even received an email acknowledging that my dispute email was received. Meanwhile I have to keep on paying for that faudulent line or my services get suspended. This is kind of service is unacceptable and does not show that Vodacom cares about their customers.