Vodacom's Fibre Support Call Center the worst in the country

Vodacom's Fibre Support must be the worst in the country at present. After 72 hrs and empty promises they could not resolve my internet router connection problem save for a very competent fibre expert named Francis who works in the customer service center who just happened to answer our 10th call to Vodacom and sorted the issue out within 30 minutes. The other call center agents are a farce, they lie to you. No feedback, no return call, no sms or emails as promised., no response from them period.