Vodacom's Fibre installations department is pathetic

I am very disappointed and extremely frustrated with the service I am receiving from Vodacom.

I requested a line transfer for my Fibre on 26 October and was told 30 Calendar days. My sales order is SO231026-******. I contacted Vodacom on the 10th November to request that the installation please be done by the 17th November as my move was pushed forward and due to my partner working from home and being dependent on the wifi for that I needed the installation to happen sooner.

I contacted vodacom on the 16th again querying whether the installation will happen, again on the 17th. Needless to say the installation department did not contact me in any way or form to confirm a date. I am also busy studying remotely for a degree and my exams were to start on the 21st November. I contacted Vodacom on the 20th again only to be told they will escalate the matter and return my call as soon as they have info. I contacted them several times again, same thing. Each time I reiterated the fact that the wifi is essential for my partner, who by now had to put in for leave due to the lack of internet.

Each time I was told that my call will be returned, but I am yet to receive a call back. I was informed that the installation department cancelled the ticket saying there was no sales order, but my sales order is reflecting on the system. I contacted Vodacom again on the 5th December where I gave all my information to all the calls and obviously reiterated my frustration. I was given a SR number (SR231205-******) and was told I will receive feedback in 72 hours. I AM STILL WAITING FOR THAT FEEDBACK!!!!!!!!!!!!!!!!!!!!!!!! I phoned again on the 8th December insisting I speak to a supervisor or manager, I was not given that option, instead the consultant assured me it was escalated to the supervisor and again to the installations department. I requested several times that I be given the option of a different installer but I was not given the option, instead after telling the consultant that I do not want to use Vodacom's installer I was again just told the ticket is escalated and I will get feedback soon. NOTHING NOTHING NOTHING!!!!!! I phoned again on Tuesday and the lady gave me her email and assured me I will get feedback and I can email her she will get back to me immediately. See the mail attached where I request feedback and I got NOTHING NOTHING NOTHING!!!!!

I am fed up with this pathetic service and am beyond frustrated. We are heading for 60 calendar days. I am going to go to social media with this joke of a service, the lack of communication and total lack of urgency to give service. This is the most pathetic service I have received from any service provider.