Vodacoms fibre disaster.

It is now the 14th of January. Multiple consultants, multiple calls, money wasted on minutes and data, 2 weeks of work lost out on and still not a single person can help. I ordered fibre, I was billed for my add ons, and sent everything. But the technician failed to come and install anything. I setup the router using Vodacoms self installation guide. Only to find out that they haven't activated my fibre. I've lost out on so much money waiting for help. As it stands, I am worried about losing my job. Weeks of blaming open serve, only to find out that vodacom only contacted them on the 12th of January for activation. They were great and sorted things out the same day. Vodacom still has not done anything. Tickets and requests that lead up to nothing. Honestly, you guys have ruined my entire year already. I call and complain, I get promised that someone will follow up. I get told that my lost days on work is my own fault and that vodacom will not be liable for this despite them taking payment and despite them failing to do their jobs for over a month now. Really disappointing. I will be seeking legal advice