ZK
Ziyaad K

1 reviews | Active since May 2021

05 May 2021, 16:44

Vodacoms Fibre Department is utter garbage

Vodacom fibre department is utterly **********, not only am I having internet issues on a weekly I have attempted to contact said fibre department using the contact number they give for the department was on hold for an hour hung up called their customer service and was transferred within minutes the Fibre department of vodacom needs some serious looking into and my experience with them up till this point has been utter garbage no better way to describe it eventually I get through to an advisor and she tells me she cannot help as her system is down an hour and a half for absolutely nothing I will be terminating my contract with vodacom as soon as possible and would never advise anyone to use them for fibre. This has been a terrible experience

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Replies (1)
Vodacom
Vodacom's reply06 May 2021, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team