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Jan-Herman van Staden

1 reviews | Active since Jan 2015

29 Nov 2017, 16:57

Vodacom's Fibre Department is EXTREMELY tardy

I've app**** for Vodacom Fibre on the 12th of October. I've not heard anything from their Fibre department until the 8th of November. They sent me an email stating that my order had been approved. On the 24th of November I called Vodacom's Fibre department where the first person told me my Fibre order had been canceled. I was not informed of this. I had then been transferred to another person who informed me that they will contact me that same day with feedback regarding the installer. Since the 24th of November I have not received any feedback or contact of the sort from Vodacom.

Their service is absolutely ********** and it seems they have a "We'll do as we please and ***** you" attitude towards their customers.

0
Replies (5)
Vodacom
Vodacom's reply30 Nov 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JvS
Jan-Herman van Staden's update30 Nov 2017, 10:30
Reviewer Update
4 hours later and still no attempt to contact me from Vodacom. Truly Pathetic.
JvS
Jan-Herman van Staden's update04 Dec 2017, 15:02
Reviewer Update
I've received an SMS on Thursday after logging my previous complaint. It stated that Vodacom will be in contact with me very soon and they're just waiting for feedback from the Fibre department. I still have not received any further contact from Vodacom with regards to this matter. I guess I can't complain about the service from Vodacom since there was no service to begin with. Unacceptable
Vodacom
Vodacom's reply06 Dec 2017, 10:50
Official

Good day

Thank you for taking my call. I sent you mail as discussed.

We apologise for any inconvenience caused.

Regards

Moddy

JvS
Jan-Herman van Staden's update19 Dec 2017, 09:26
Reviewer Update
Vodacom saw it fit to only send me an email with a booking link to which I have navigated and I have confirmed a time for this booking. The installers havent pitched up and I've been on hold waiting to speak to a consultant on the ********** number for 15 minutes after which i decided to call the nimber again and speak to sales. The sales department informed me that there is nothing they can do but send an email to the scheduling department. The booking email sent to me states that a consultant would contact me if there is a problem with my booking time. The booking was made 5 days ago. In 5 days nobody has phoned me to inform me of a issue regarding my fibre installation date and time. Now I've had to take a day off of work and still vodacom has not given me any feedback on this matter nor even conformation of the status of my order. Absolutely disgusted bt their complete lack of regard for thier customers