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Steven R

1 reviews | Active since Jun 2012

29 Dec 2020, 05:08

Vodacom's Fiber Services are an absolute waste of time and effort.

Ordered my Fiber line July 2020 as soon as Vodacom said it was available in our area. Canceled my telkom LTE account same time but was very severely let down by Vodacom. After more than 20 support call it is nearly the end of December and I have no connection. Vumatel have been to my house four times, last two unannounced and they are an absolute waste of time. When you call Vodacom's support thier staff claim to escalate but there is nothing done or no feedback ever. In addition you cannot get around support to someone who may assist. I would not recommend Vodacom to my worst enemy, no one deserves the suffering that accompanies thier services. As my cellular contracts end I will be moving away, my Fiber line is month to month so possibly mid 2021.

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Replies (2)
Vodacom
Vodacom's reply29 Dec 2020, 06:49
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SR
Steven R's update02 Jan 2021, 08:23
Reviewer Update
Have been in contact via FB Messenger but still no connection despite supplying all the requested information within minutes of the request being received. This is no connection on service I requested 6 months ago of which Vodacom now hold me hostage for as they will charge for the router and install despite never actually supplying the service I ordered. I would recommend Afrihost or another provider as Vumatel is an open network, Vodacom are a waist of effort.