RR
Robbarok R

1 reviews | Active since May 2016

20 May 2016, 11:09

Vodacoms Faulty System Costing and wasting consumers money and time

<p>Vodacom repeatedly rejects my password/username/ID No. and wont allow me to login. Everytime I need to login the same ting happens. I am not prepared to call their lines becouse more often that not the service takes ages and I dont have the time or money to waste with their inadequate services.</p> <p>I notice on the Internet that MANY people have ghad this problem over the last TEN years and Vodacom are not interested in fixing it. Nowhere on their system or on the Internet will you find a "WE Have FINALLY got around to repair one of our decade old faults.</p> <p>Vodacom are shocking example of poor customer service in our 3rd world country. </p> <p>It's not even laughable any more. Either one must read for hours to find a resolution to the issue (which does not offer anything worwhile) or try clicking on their "Help Me" button with 5 different icons which all say the same thing. <= Go to your nearest vodacom outlet=> How utterly unprofessional. Try this. I develop websites. It is so simple and they cannot even get that right over decades.</p> <p> </p> <p>PATHETIC. - I am so fed up with vodacom over the past twenty years I pray some first world company with knowledge, finness, ability, humility and just a little genuine concern the their paying customers enters this market and squashes vodacoms share holders out of the market.</p>

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Replies (3)
Vodacom
Vodacom's reply20 May 2016, 12:15
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
RR
Robbarok R's update24 May 2016, 08:58
Reviewer Update
4 Days later, still no response from Vodacom. I need to check my Wi-Fi data balance urgently. After 8 attempts on 20 May 2016 with Vodacoms "password changed successfully" message I would obviously be wasting my time trying again. Thank you Vodacom.
RR
Robbarok R's update24 May 2016, 09:13
Reviewer Update
How embarrassing. I tried a different password which I had obviously tried before and this time it worked. On 20 May 2016 the login page said messages "incorrect cellphone number" and "incorrect Username/password" over and over and then "you have successfully updated your password" DID NOT WORK. I have images taken with FastStone capture and this same password did not work on 20 May 2016. This was simply another waste of my time.