ND
NASMIRA D

1 reviews | Active since Mar 2009

24 Nov 2018, 10:13

Vodacoms False advertising using consumers to pick up traffic on their website

Vodacom advertised a black friday deal sim only deal with Samsung 40 led tv the website had 70 available when i app**** i got a reference number and confirmation email and no one contacted me for 24hours i call Vodacom after holding on for over an hour and Charmaine tells me the deal was sold out before it even went online how is that possible. And why advertise something thats not available thats false advertising to get consumers onto the Vodacom website thats wrong. Consumers will have a field on social media with this **** advertising from vodacom

0
Replies (3)
Vodacom
Vodacom's reply24 Nov 2018, 12:19
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply25 Nov 2018, 13:22
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, we have advised accordingly.
 
Regards 
Consumer Website Team 
ND
NASMIRA D's update26 Nov 2018, 08:12
Reviewer Update
Please get your legal department to contact me urgently as your call centre does not help i will be taking this further as its absolute ********** i have all confirmation