PB
Penny B
1 reviews | Active since Dec 2018
10 Dec 2018, 09:54
Vodacom's false advertising and marketing
I recently upgraded (07.00.2018) and took the Samsung S9 with the reduced package which was advertised on their online store with the following Vouchers valued at R3046 for: R300 Sorbet; R200 Takealot; R297 Hopster; R297 Video Play; R752 Showmax; R700 Zando; R500 Makro.
I have not received these vouchers. Never in all my conversations with their call centre, have I been advised that I will not receive these vouchers.
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Replies (2)
Vodacom's replyOfficial
10 Dec 2018, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2018, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PB
Penny B's updateReviewer Update
12 Dec 2018, 12:11Vodacom has made contact with me - yes. They then sent me an incorrect email address to contact.
So I googled the company I was supposed to contact, messaged them and eventually received correspondence that assisted me.
Now comes the big reveal: The Zando voucher of R700 is only available IF YOU BUY GOODS TO THE VALUE OF R2000!!!
Wow! Amazing! Who would have know that you had to click on the button HOW TO REDEEM YOUR VOUCHERS in order to find out just how badly their misleading advertising really is!
I am officially done with Vodacom. I used to give them scores of 10 as I always received great service from them but no more. I will move all my contracts as soon as I am able to.
PB
Penny B's update12 Dec 2018, 12:11
Reviewer Update
Vodacom has made contact with me - yes. They then sent me an incorrect email address to contact.
So I googled the company I was supposed to contact, messaged them and eventually received correspondence that assisted me.
Now comes the big reveal: The Zando voucher of R700 is only available IF YOU BUY GOODS TO THE VALUE OF R2000!!!
Wow! Amazing! Who would have know that you had to click on the button HOW TO REDEEM YOUR VOUCHERS in order to find out just how badly their misleading advertising really is!
I am officially done with Vodacom. I used to give them scores of 10 as I always received great service from them but no more. I will move all my contracts as soon as I am able to.