vodacoms false adverti*****ts.
dear hallo peter last year 23 november 2018 black friday i upgraded one of my existing accounnts at the vodacom 4u shop in secunda at the mall. my new contract consist of the following .a new hp laptop with a carry bag and a mouse,a 5 gig bundle anytime and a 5 gig night owl and then last but not least a 50 gig promo for a week.firstly my new contract only kicked in after the 30th of november and up until today have i not yet recieve my 50 gigs for a week that was part of the promotion.the manager of the shop [ muhammed} is not very forthcoming and blames vodacom for the lack of procedure. is it possible to assist please. thank you schalk engelbrecht
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Vodacom's replyOfficial
12 Jan 2019, 09:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2019, 09:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2019, 14:06 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2019, 14:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,