GA
Gino A
1 reviews | Active since Oct 2021
29 Oct 2021, 12:15
Vodacoms failure to help
Since our last review of vodacom 3 weeks ago and a response to look into the issue, they have still failed to rectify the problem. We have tried to change ownership of a top end contract which we pay a great deal of money for with no success. This is a problem that has been ongoing for months. We have tried multiple vodacom stores and employees, all of which assured us that they would help us.
Obviously losing one customer doesn't mean much to vodacom. Where is the zero star rating for no assistance at all
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Replies (2)
Vodacom's replyOfficial
29 Oct 2021, 13:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2021, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GA
Gino A's updateReviewer Update
29 Oct 2021, 15:16You guys have already phoned and emailed us before only to decline our application to change ownership of our contract. No reason or advice was given for declining the application. Previously we were required to have a credit record and this was in order. Close to canceling the whole families contracts with vodacom at this rate
GA
Gino A's update29 Oct 2021, 15:16
Reviewer Update
You guys have already phoned and emailed us before only to decline our application to change ownership of our contract. No reason or advice was given for declining the application. Previously we were required to have a credit record and this was in order. Close to canceling the whole families contracts with vodacom at this rate