Vodacom’s extremely poor and distasteful service

Terrible and extremely frustrating service from Vodacom, I have spent hours on the phone with their consultants who have been little to no help thus far, and I have further gone through a number of pages looking for their complaints contact details online which you seem to not have,

Anyways, here is a brief summary...

I upgraded my contract on 20/ 06/2020 to the iphone 11 pro, I then lost my job due to covid of which i contacted them and notified that I would not be able to meet my obligations anymore and that I needed to cancel the contract, the consultant agreed to assist me at no extra cost as the phone was not used, you sent courier services to pick up the phone and promised that the contract would be reversed and I would go back to my initial contract and later I could upgrade to a more affordable package ( this process took about 2 months of sweat and tears just to get them to do what you promised to do, iv lost count of the number of calls and hours spent on the phone from department to department which don’t collaborate or talk to each other - pathetic for a 21 century company)

Nonetheless, I got a glimmer of home when I finally spoke to one of your consultants by the name “...” who assure me that he would andertake to make amends and ensure that the credit would be processed on my account and the amount I needed to pay moving forward which we both agreed, he gave me his email address (***) to remind him to look into my account as the credit would only be passed at the beginning of September, which I did, and it still not sorted nor has he contacted me to let me know what is going on, Now I need to call the customer care line again, and with each consultant I need to explain this lengthy story for 15 minutes, go though verifications, argue with them over inaccurate information then they tell me they can’t help and I need to go though a different department, I have to go though this daily until I find someone else who will lie to me for a month about they services and how they will do right then it starts again- I need to spend and devote my time to getting what is obviously basic assistance from a blunder their consultants caused, if they knew what they were doing from the first point we would not even have a need to communicate beyond that point but again I need to internalize their organizations incompetence and still pay for a service at the end of the month without fail, how is this a fair exchange ? I will not even get to the hurdles one goes through to speak to a consultant nor the fact that the calls to them will drop atleast 3 times before you speak to someone and this is after you been on a call for 15 minute - 15 minutes that they bill you for when you contact them, disgusting!!!