Vodacom's extremely inadequate service.

Item: Vodacom
Rating: 1
Author: Serita B

I have been trying to cancel a Vodacom 3g contract for 4 years, numerous emails, phone calls, logged a complaint to no avail, i am a Red VIP customer but to no avail apparently I am not important enough for Vodacom to pay any attention. Plus in our area in an upmarket estate we have no cell or 3g signal, which I have reported repeatedly. Our fibre does not work properly and I am extremely upset. Frankly I will go to another Network the second my VIP and Fibre contracts end. I work from home and during Covid it has been a nightmare.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

02 Jun 2020, 13:45

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Jun 2020, 13:45

Official

Serita B's updateReviewer Update

02 Jun 2020, 14:01

I am quite sure that Vodacom will not be getting back to me soon.

Serita B's update02 Jun 2020, 14:01

Reviewer Update

I am quite sure that Vodacom will not be getting back to me soon.

Serita B's updateReviewer Update

21 Jul 2020, 11:33

Unbelievable - they contacted me refunded me AND NOW HAVE yet again debited my account ...the incompetence is just scary......I really cannot believe this????????????

Serita B's update21 Jul 2020, 11:33

Reviewer Update

Unbelievable - they contacted me refunded me AND NOW HAVE yet again debited my account ...the incompetence is just scary......I really cannot believe this????????????

Serita B's updateReviewer Update

28 Jul 2020, 10:53

Still nothing from Vodacom....

Serita B's update28 Jul 2020, 10:53

Reviewer Update

Still nothing from Vodacom....