CB
Carmelita B

1 reviews | Active since Nov 2023

16 Nov 2023, 16:09

Vodacom's extra charges for cancelled service

I have a month to month Fibre contract with Vodacom and without prior notification Vodacom increased the contract with 60%, I immediately called and cancelled, but Vodacom insisted that I am liable for the increased amount. They stopped the Fibre connection in the meantime, but kept on Billing me for a service I am not receiving. This is just disgusting!!!

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2023, 07:44
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team