CB
Carmelita B
1 reviews | Active since Nov 2023
16 Nov 2023, 16:09
Vodacom's extra charges for cancelled service
I have a month to month Fibre contract with Vodacom and without prior notification Vodacom increased the contract with 60%, I immediately called and cancelled, but Vodacom insisted that I am liable for the increased amount. They stopped the Fibre connection in the meantime, but kept on Billing me for a service I am not receiving. This is just disgusting!!!
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Replies (1)Vodacom's replyOfficial
17 Nov 2023, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2023, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
