RP
ROBBIE P

1 reviews | Active since Jul 2011

22 May 2019, 15:46

Vodacom's exhorbitant data charges

Further to my previous post regarding the 20 gig contract foisted upon me in place of the 30 +30 gig contract I signed up for, the following. I have discovered that if I would like to "top up" my inadequate data, I would have to pay R100 for every gigabyte of data. This is 1000% more than the charge for the 20gig I receive every month on the contract!! This is ludicrous!! Surely this contitutes an unfair business practice? Obviously, this is how Vodacom generate their exhorbitant profits!? I am in a good mind to report this practice to the consumer council!? Shame on you Vodacom!

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Replies (1)
Vodacom
Vodacom's reply22 May 2019, 16:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team