1 reviews | Active since Sept 2018
Vodacom's "Entertainment" facility
I am a Vodacom Red customer with Red Premium Plus package. Have been with Vodacom for ages.
They decided that its a good idea to Levy my account EVERY SINGLE MONTH for entertainment services in an amount of R 266, for I suppose the last 2 to 3 years. Upon enquiry the representative informed me that they will block it from their side..... This was R10 per day for a game I haven't heard of in my life.
How do Vodacom have the audacity to contract on my behalf with ******* who are tricking people / de*****ing people into paying them. And then Vodacom assist them in the recovery of their "hard earned" money.
Vodcom, so much for being a Red customer. You guys dropped the ball on this one....
Very disappointed.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Carel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Carel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)