#Vodacoms empty promises!!!

<p>So I wrote a review on HelloPeter about the disgusting servive i have gotten from Vodacom, this review was posted on Friday the 22nd of January 2017. I got a response to my review from Vodacom on Saturday the 23rd of January 2017 saying "</p> <p>Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team"</p> <p> </p> <p>VODACOM, I AM STILL WAITING!!!!!!!!!!!!!!</p> <p> </p> <p>I still have the same problem sitting unresolved and yet again i am told that i will be contacted but no one is contacting me. If I dont get contacted soon and my issue is not resolved, i will be cancelling all 4 mobile numbers that are in my name and Vodacom will be liable for the termination charges!!!</p> <p> </p> <p>I would just like to qoute from the Consumer Rights Act</p> <p> </p> <p>"The South African Consumer Protection Act, No 68 of 2008 was signed on 24 April 2009 and the purpose of the Act is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised consumer rights. The Consumer protection Act define a consumer as any person to whom goods and services are marketed, who is a user of the supplier’s goods, enters into a transaction with the supplier or service provider of any services and products."</p> <p> </p> <p>"3) Right to fair and honest dealing.</p> <p> </p> <p>c) RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS.</p> <p>Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products."</p> <p> </p> <p>Vodacom has failed its consumers in this regard!!!</p>