MS
Monica S
1 reviews | Active since May 2011
21 Sept 2023, 11:22
Vodacom's Double Standards
I have been a Vodacom contract customer since 2003. Never been in arrears on my Vodacom accounts, and spend about R10k a month with them. I went into Debt Review in 2020, and since then Vodacom have allowed me to upgrade 4 of my contracts. Just tried to upgrade my daughter's iPad now which I have been paying ~R700 a month on for the last 3 years, and Vodacom won't allow me to upgrade because I am under debt review. This is a complete double standard, firstly since Vodacom has allowed my upgrades in the past, and secondly being under Debt Review does not disqualify a person from upgrading a cell phone contract according to the NCA. Vodacom you are a disappointment and a joke.
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Replies (1)Vodacom's replyOfficial
21 Sept 2023, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2023, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
