VODACOMS ***** ACCOUNTING PRACTICES EXPOSED
<p>I have had my outgoing calls barred repeatedly .My line disconnected. I am unable to fix my phone, upgrade or even close my vodacom account because Vodacom accounts department is incompetant and uncontactable. I have been to the customer care center at Canal Walk 3 times to sort this out. I have tried to communiccate with the legal collections department...their promices to get back to me polute my inbox but nobody takes the time to look at the 3 statements of my account that differ from one another so badly I cannot be expected to believe that they are not de*****ing me. What kind of accounting practices are these????I am going to take this up with ICASA.</p>
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This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
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Vodacom Social Media Team
Ok..so on Monday morning Faik Mohamad a vodacom representative got hold of me an gave me a direct email address to send the differing accounts. I sent them he saw my confusion and assured me that it was now all sorted out....however on Tuesday My line was suspended and I then received another statement with yet another (different from the other 3 amounts showing on the statements I sent) amount that I am supposedly owing.I sent him the following letter.
The 3 statements that I sent you. Told me the following information:
That I am 521.50 in credit
That I am 1303.50 in debit
That I am 247.05 in debit
Adding a third differing statement and assuring me verbally that all will be sorted and you have given me"the benefit of the doubt", is not good enough! You assured that all would be fine with my account now. Guess what ....My service was suspended today I called the help line suggested and I was told that I owe ...an amount of R467. When I returned home and checked my emails found notification that said
Account number: I ********** -3
Capital outstanding: R 704.53
Balance of subscriptions: R 0.00
Hardware balance: R 100.00
Total amount due: R 226.03...
THIS IS ABSURD........................
How am I supposed to believe anything that is told to me by representatives of Vodacom
I need the following from you. I need my line to be opened, A WRITTEN explanation of these discrepancies. A written apology. A representative of vodacom who will facilitate my final dealings with vodacom in order that I can smoothly change to another service provider. After having been able to access my insurance on the phone(also a service that has been hampered by the account / statement/ invoice discrepancies.The onus is on you to contact me. You are continually trying to get me to pay for a service which regularly gets interrupted and as my business relies on cellular communications. I am afraid you are costing me thousands.
Your urgent attention is required.
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I had no reponse.
I have tried to go to another service provider and have been told that I am 'high risk' with the credit bureau. As this is because of Vodacoms ***** accounting I am forced to continue this fight.
Vodacom you need to sort this out by reponding as I outlined in my letter...first and foremost a representative needs to be put in charge of resolving this and needs to stay with it till it is resolved...
Regards
Bridget
Ok..so on Monday morning Faik Mohamad a vodacom representative got hold of me an gave me a direct email address to send the differing accounts. I sent them he saw my confusion and assured me that it was now all sorted out....however on Tuesday My line was suspended and I then received another statement with yet another (different from the other 3 amounts showing on the statements I sent) amount that I am supposedly owing.I sent him the following letter.
The 3 statements that I sent you. Told me the following information:
That I am 521.50 in credit
That I am 1303.50 in debit
That I am 247.05 in debit
Adding a third differing statement and assuring me verbally that all will be sorted and you have given me"the benefit of the doubt", is not good enough! You assured that all would be fine with my account now. Guess what ....My service was suspended today I called the help line suggested and I was told that I owe ...an amount of R467. When I returned home and checked my emails found notification that said
Account number: I ********** -3
Capital outstanding: R 704.53
Balance of subscriptions: R 0.00
Hardware balance: R 100.00
Total amount due: R 226.03...
THIS IS ABSURD........................
How am I supposed to believe anything that is told to me by representatives of Vodacom
I need the following from you. I need my line to be opened, A WRITTEN explanation of these discrepancies. A written apology. A representative of vodacom who will facilitate my final dealings with vodacom in order that I can smoothly change to another service provider. After having been able to access my insurance on the phone(also a service that has been hampered by the account / statement/ invoice discrepancies.The onus is on you to contact me. You are continually trying to get me to pay for a service which regularly gets interrupted and as my business relies on cellular communications. I am afraid you are costing me thousands.
Your urgent attention is required.
-------------------------------------
I had no reponse.
I have tried to go to another service provider and have been told that I am 'high risk' with the credit bureau. As this is because of Vodacoms ***** accounting I am forced to continue this fight.
Vodacom you need to sort this out by reponding as I outlined in my letter...first and foremost a representative needs to be put in charge of resolving this and needs to stay with it till it is resolved...
Regards
Bridget