JM
Jacolien M

1 reviews | Active since Apr 2022

01 Jun 2022, 07:04

Vodacom's Dissapointing Client Service

At this point i have had absolutely enough of vodacom. The dont care about their clients. And the people in their stores (sales and managers) are ablsolutely useless to help you sort out a problem,they just have a bunch of excuses. I have been to kollonade,Junction and Wonderpark. I have also called vodacom customer care with no success. They just refuse to help you sort out an issue that they caused by the way. I did an upgrade (which i also struggled with by the way) wich i specifically asked to stay in my budget,now my invoice is R600 more,the lady that helped me at wonderpark with this has many excuses now and after a back and forth admitted that its a mistake they overcharged me,they will log a request to fix it,till this day i still got no feedback on if it was fixed or an invoiece or anything. They alos refused me to return the phones or help me to take something more affordable. I tried everything,Vodacom just doesnt want to help their clients and they overcharge clients and then dont want to fix it. I will never take out a contract with vodacom ever in my life and will definitely not reccomend them to anyone i know..... Very dissapointed

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2022, 07:45
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team