Vodacom's dismal service delivery

Cannot understand how this company has managed to stay in business for so long with their dismal customer service. Am wondering if they have not been taken over by the South African Government, because they are so bad at providing service. Wrote a review on them, they rep**** to the review with their standard reply, something to the effect that they will be in touch. I rep**** that I will be waiting, with the expectation that they won't reply. And so it has been - days after that response, they have not rep****. I wonder if Vodacom's parent company is aware of their dismal service delivery record.