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Arney E
1 reviews | Active since Jun 2022
08 Jun 2022, 09:50
Vodacom's Disinterest in Customer Care
My contract expired on May 30, 2022, but Vodacom has already charged me for June.
An employee at Vodacom contacted me 2-3 weeks ago to query if I want to upgrade or continue my contract and I made it clear to him that I am not interested.
I tried to contact Vodacom, but no implication on their part. They totally disregard me.
Does anybody have a similar experience and would you be so kind and advise how to solve this problem with Vodacom before my bill arrives at 1k. This is obviously a company with *********** employees following their owners' worthless principles.
Stay away from Vodacom contracts people!
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Replies (3)
Vodacom's replyOfficial
08 Jun 2022, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2022, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Arney E's updateReviewer Update
08 Jun 2022, 12:31I will be waiting.
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Arney E's update08 Jun 2022, 12:31
Reviewer Update
I will be waiting.
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Arney E's updateReviewer Update
14 Jun 2022, 10:55Someone did contact me from Vodacom and yet another disappointing experience.
The employee told me that it would be a big proses and will cost me allot of money just because I want to end a contract that was agreed with both parties that the contract ends May 2022.
So please explain to me, why an employee from Vodacom is telling me this bulls#?
The employee told me that it would be a big proses and will cost me allot of money just because I want to end a contract that was agreed with both parties that the contract ends May 2022.
So please explain to me, why an employee from Vodacom is telling me this bulls#?
AE
Arney E's update14 Jun 2022, 10:55
Reviewer Update
Someone did contact me from Vodacom and yet another disappointing experience.
The employee told me that it would be a big proses and will cost me allot of money just because I want to end a contract that was agreed with both parties that the contract ends May 2022.
So please explain to me, why an employee from Vodacom is telling me this bulls#?
The employee told me that it would be a big proses and will cost me allot of money just because I want to end a contract that was agreed with both parties that the contract ends May 2022.
So please explain to me, why an employee from Vodacom is telling me this bulls#?