CM
CORRINE M

1 reviews | Active since May 2011

05 Jan 2021, 18:30

Vodacom's dishonesty

Vadacom -A dishonest company. I have been trying to cancel my contract since july 2020. Finally I got a consultant who assisted and my contract was canceled in Oct. All of sudden end of Nov a debit goes through for the very contract he was offering which I had vehemently declined. I used their chatbot service only to find out they placed me in legal. Imagine the cheek! All these people make you fight for your last cent and create such drama instead of executing simple requests. Best part no one calls you on the provided number you gave which happens to be another service provider but you have a sales agent calling on that number to sell you a vodacom contract. I am really mad at Vodacom. Vodacom were is your integrity as a consumer provider ? Do you think you are above the consumer act? I want an agent , with powers- not someone who has to refer 5times, to call me and remove the legal status which is due to your incompetence and not technical difficulties. I am giving you a chance... I challenge: Redeem yourself!

0
Replies (2)
Vodacom
Vodacom's reply06 Jan 2021, 08:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CM
CORRINE M's update21 Jan 2021, 15:55
Reviewer Update
Vodacom rose up to the challenge. The matter has been resolved. My account settled, cleared off bureau and I received a settlement letter. Thank you. I had a bad experience BUT I appreciate the service recovery.