NG
Neil G

1 reviews | Active since Dec 2016

16 Jan 2017, 12:31

Vodacoms Disgusting Service does not stop

<p>I refer to my complaints on 13 December 2016 and 12 January 2017 regarding unknown and ******* charges on my Vodacom account. Vodacoms way of looting customers. I was contacted by Vodacom and was told that I must contact the regulatory WASPA. I have lodged a complaint and WASPA has responded that they cannot explain the costs themselves and have refered me back to Vodacom. Vodacom what game are you trying to play? Please remove all these ******* costs from my November and December 2016 bills and refund me. Do you really want to lose a long time Vodacom customer over R168?</p>

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Replies (1)
Vodacom
Vodacom's reply16 Jan 2017, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team