VODACOMS DISGUSTING SERVICE!

My experience with vodacom has been pathetic. The customer service is putrid coming from such a "reputable" network provider. I have extended my contract with vodacom in June 2025, it is now September of 2025 and my issues have still not been resolved. The device that I received was Firstly the incorrect order, after sending it back, it took them 2 months to resend the second correct device to me, bare in mind there was no communication during this time.

The upgrade to my second Sim card and package has not been done as yet, I have called on multiple occasions and they keep cutting the call on me when I ask for the manager.

Non of the customer service agents are able to assist me, and they keep billing me.

I asked to change my third contract Sim to prepaid, yet I am still getting billed for it, as previously mentioned non of the consultants are able to help me and continously cut my calls.

I have been a customer of vodacom for the past 24 years now, I cannot believe how their service has deteriorated!!

Considering that the vodacom team cannot resolve any of my issues, the next step for me is to lodge a complaint with ICASA regarding this matter.