Vodacoms disgusting service
<p>I have been with Vodacom since 2000. I have always had great service.</p> <p>however april 2016 i app**** for a 40gig LTE, this arrived and in half a day the 40gig got used without me being connected. I thus contacted vodacom and they said it must be me, so i cancelled the subscription within my 14 days.</p> <p>since april till now july 2016 i have sent close to 30 emails and made close to 30 phone calls to vodacom. They have cancelled the account and sent me emails confirming the account is cancelled and that my credit will be processed. However they keep billing me, they now owe me a credit of R3744 and i owe them R1500 i have also billed them for my time waisted on the 30 emails and calls.</p> <p>vodacom make zero attempt to fix my account properly and now they block my account for non payment when they owe me a credit.</p> <p>i have 12 months left of my cell phone contract that was linked to the device i cancelled. i will now not be making any further effort to fix my account or make any payments for that account see that Vodacom dont seem to care.</p> <p> </p> <p>i recommend to everyone to check your vodacom accounts and data usage, their new system is *****ing data and they will bend over backwards to ***** your money too.</p> <p>vodacom has stoped giving a **** and i will **** them every chance i get. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I would like to apologise for any inconvenience caused.
I have responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for any inconvenience caused.
I have responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Once again Vodacom get the ass hole award.
since my original post here i have had a number of emails and people contacting me to help fix my account at Vodacom.
Since my orignal post on the 9th july 2016 i have had a number of emails and vodacom peoplecontact me.
Guess what still nothing has been fixed.
vodacom have now again blocked my account because they first want me to pay over R3000 to open my account. Then i must wait for the credit to be passed.
I now want to know who i can contact so i can bill vodacom for my time since april till july. My time has a value to it.
Vodacom can please go jump and i will never recommend that some does business with vodacom.
Lets see what happens next.
regards
Donovan Wilson
Once again Vodacom get the ass hole award.
since my original post here i have had a number of emails and people contacting me to help fix my account at Vodacom.
Since my orignal post on the 9th july 2016 i have had a number of emails and vodacom peoplecontact me.
Guess what still nothing has been fixed.
vodacom have now again blocked my account because they first want me to pay over R3000 to open my account. Then i must wait for the credit to be passed.
I now want to know who i can contact so i can bill vodacom for my time since april till july. My time has a value to it.
Vodacom can please go jump and i will never recommend that some does business with vodacom.
Lets see what happens next.
regards
Donovan Wilson
