SL
Simone L
1 reviews | Active since May 2019
09 Jun 2019, 16:25
VODACOMS DISGRACEFUL SERVICE!!!!!!!
This is the second time that I am complaining about the ********** service provided by Vodacom. I relocated to a new residence and Vodacom have not been able to activate my Fibre for me. I am going into the 3rd month without fibre. On top of that they have charged me this month for a service that I am unable to use. It's a disgrace!!! I have had to buy data due to their incompetence!! I am now using LTE. I am canceling my Vodacom contract immediately.
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Vodacom's replyOfficial
09 Jun 2019, 16:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2019, 16:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Aug 2019, 07:40 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Our records indicate that the query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Aug 2019, 07:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Our records indicate that the query has now been resolved. Regards Consumer Website Team