BS
Brendan S

1 reviews | Active since Apr 2014

21 Aug 2024, 08:49

Vodacom's Discriminatory Pricing

I used to purchase the 3gb+3gb data bundle @R164 every month. Bear in mind that I have a friend who did the exact same thing (i have a top up contract, he does not) a few months ago to to my disappointment i saw that the bundle had been removed and the other deals available were nowhere near as good.

I contacted my friend to see what he was going to do going forward, to which he rep**** "im getting the 4gb+4gb deal @ R165. I proceeded to search the app and to my absolute disgust, the deal is nowhere to be found.

I contacted support who explained that the system will figure out the "best deals" for me and show those. Literally not caring that the best deal for me is the one I am asking about. They cannot give me any further details on why I don't qualify for the deal. My suspicion is that because I have a contract I am stuck with them, and my friend is pay as you go so they know they run the risk of losing him.

This is not the first time Vodacom has penalised me for being on contract. This is the final straw and I will not be renewing or doing any further business with this shady company. If you are thinking of signing up for a contract, I urge you to rather go to one of their competitors.

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Replies (1)
Vodacom
Vodacom's reply21 Aug 2024, 10:10
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team