Vodacoms disappointment

Being a loyal contract holder of Vodacom for over 10 years I am disappointed at the current service I have received <br> <br> During an upgrade taken two years ago, I opted for the Samsung Galaxy S4.<br> <br> It was registered for the two free screen repairs which was enticing and determined my handset choice<br> <br> This is the second screen repair it has been sent in for.<br> <br> I was called yesterday to be informed that I no longer have my second screen repair as it has been <br> Used to replace a pc board on the phone.<br> The handset was still operational with the cracked screen and no pc board replacement was authorized by me.<br> This is a breach of contract as the device is registered for two screen repairs and not a pc board replacement.<br> <br> I have been quoted to pay for the screen which I will not do as I still have one screen repair left.<br> <br> It is a clear breach of contract entered in between myself, Rissik Maharaj and Vodacom and other repairs <br> Were not authorized by me.<br> <br> Having escalated it through the necessary channels and being assured that the matter will be looked into, I still have not received any response from them.<br> <br> This is the problem when dealing with a faceless giant sadly.<br>