Vodacom's disappointing customer care service and breach of contract.

Item: Vodacom
Rating: 1
Author: Rhoda F

Vodacom's disappointing customer care service and breach of contract. I have experienced significant inconvenience over a prolonged period due to Vodacom's inability to resolve an issue.

1st - The number to which this cancellation is related is No 1 (066 2***) - this was a contract phone number. I cancelled the contract and asked them to convert the number to prepaid. 2nd: I paid the penalty for PREMATURE CONTRACT CANCELLATION FOR PH NUMBER no. 1 and informed them I would like to RETAIN THIS NUMBER ON PREPAID. 3rd: After 2 months, they claimed I owed them 2 months' payment on the contract number. Threatened me with a summons. 4th- They deleted ph number 1 from my account profile when I didn't meet their payment demands. Vodacom failed to convert my contract number to prepaid and *******ly transferred my alleged debt to another ph number, 2 082****** They are now claiming money from ph number 2!

Vodcam has deliberately gone back on the agreement of the cancellation contract, making them legally in breach of contract.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

04 Sept 2023, 07:48

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Sept 2023, 07:48

Official

Rhoda F's updateReviewer Update

14 Sept 2023, 11:52

Good day, Sue N

Thank you for reaching out to me.

I want to inform you that the amount indicated on the November invoice was R2029 last December 2022, which doesn't reflect a month's payment, which concerns me. Moreover, I had requested that the contract number be converted to prepaid as per my form. Why has this not been done? Why did Vodacom disregard my request on the signed form?

In addition, I never received any statement or billing invoice for the supposed amount owed on the cancelled contract, and without my consent, the number was deleted from my profile. This has resulted in the amount being charged to my current active number, which is problematic. I would appreciate it if you could address this issue accordingly.

Ms. Rhoda Fenon

Rhoda F's update14 Sept 2023, 11:52

Reviewer Update

Good day, Sue N

Thank you for reaching out to me.

Rhoda F's updateReviewer Update

14 Sept 2023, 12:23

This email was received from Customer care confirming that the contract number will be converted to a prepaid

Hi Fenon Rhoda

We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2022-11-25 08:49:23. Please note that any outstanding usage costs will be billed in the next month's billing cycle.

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on ***.

Kind regards

Vodacom

Rhoda F's update14 Sept 2023, 12:23

Reviewer Update

This email was received from Customer care confirming that the contract number will be converted to a prepaid

Hi Fenon Rhoda

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on ***.

Kind regards

Vodacom

Rhoda F's updateReviewer Update

27 Sept 2023, 09:14

Good day, Sue N,

I am still awaiting a reply to my last post!

Rhoda F's update27 Sept 2023, 09:14

Reviewer Update

Good day, Sue N,

I am still awaiting a reply to my last post!