RM
Rethabile M
1 reviews | Active since May 2020
13 Mar 2023, 08:23
Vodacom’s Deteriorating Customer Service - Plain Disgusting and Infuriating!!!!
Vodacom agents and personnel will promise to call you back, and then they take hours, days, and more to do so. What does customer service mean to this organization and its employees, the deterioration thereof is just disgusting!!!!!
All this after a complaint on this platform and the same behavior is perpertuated by those that have received the escalation - I guess problems downstream are a result of problems upstream in the Vodacom’s organizational structure!
Call me to insult my intelligence by using a pretend-friendly voice and lies in the bane committing to resolve my complaints, I will scream - just resolve the matters I have already reiterated numerous times!!!!
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Replies (3)
Vodacom's replyOfficial
13 Mar 2023, 08:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply13 Mar 2023, 08:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
RM
Rethabile M's updateReviewer Update
24 Mar 2023, 16:34I am still awaiting for Vodacom to resolve my issues, concerns and complaints regarding the dissatisfactory, mediocre service they keep giving eithout fail!!!!
RM
Rethabile M's update24 Mar 2023, 16:34
Reviewer Update
I am still awaiting for Vodacom to resolve my issues, concerns and complaints regarding the dissatisfactory, mediocre service they keep giving eithout fail!!!!
RM
Rethabile M's updateReviewer Update
30 Mar 2023, 13:26I can not believe that Vodacom just asked me to confirm my contact number, the same number that I have been using for more than 20 years on contract with Vodacom!!!!!!!!!!!
In addition requesting my confirmation to confirm a physical address that you delivered a RAM package two weeks ago at 🤔🤔🤔🤔🤔
Is it incompetency, mediocrity or just patronizing your customers when you must be dealing reall issues and concerns raised for months.
In addition requesting my confirmation to confirm a physical address that you delivered a RAM package two weeks ago at 🤔🤔🤔🤔🤔
Is it incompetency, mediocrity or just patronizing your customers when you must be dealing reall issues and concerns raised for months.
RM
Rethabile M's update30 Mar 2023, 13:26
Reviewer Update
I can not believe that Vodacom just asked me to confirm my contact number, the same number that I have been using for more than 20 years on contract with Vodacom!!!!!!!!!!!
In addition requesting my confirmation to confirm a physical address that you delivered a RAM package two weeks ago at 🤔🤔🤔🤔🤔
Is it incompetency, mediocrity or just patronizing your customers when you must be dealing reall issues and concerns raised for months.
In addition requesting my confirmation to confirm a physical address that you delivered a RAM package two weeks ago at 🤔🤔🤔🤔🤔
Is it incompetency, mediocrity or just patronizing your customers when you must be dealing reall issues and concerns raised for months.