RD
Ralph D
1 reviews | Active since Jul 2010
06 Aug 2024, 12:21
Vodacom's decline in morality, ethics and legal responsibility.
Vodacom had no ethics at all and does not care what they lie about. They declare in their Code of Conduct and T&C's that a contract customer can transfer both data and airtime between contract numbers, BUT WHEN YOU WANT TO DO IT THEY REFUSE AND THEN JUST CANCEL THE RELEVANT AIRTIME OR DATA, WHICH HAD BEEN PAID FOR BY THE CUSTOMER. They make written agreement and then just default on same. When contacting them they blame their "system", "other departments", "other agents" and if they run out of ridiculous excuses they just cut the call. Maybe it is time for personal visits and very public notification.
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Replies (1)Vodacom's replyOfficial
06 Aug 2024, 12:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2024, 12:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
