Vodacom’s Deceptive Practices: A Frustrating Fibre Experience

Vodacom is a ****. I ordered fibre around June 2023. They told me the installation would be completed within three months, but in the meantime, they provided me with a router. Three months passed, and I kept following up regarding the installation, but nothing happened until I eventually gave up—yet I was still using the router and paying the amount agreed upon in the fibre contract.

In 2024, I called again about the fibre installation, and that’s when they told me my area didn’t have coverage. They offered me the option to cancel, which I did. Now, they are calling me to pay a cancellation fee for a service I never received. To make matters worse, their customer agents are extremely rude when demanding the cancellation fee, as if I owe them for their mistake!. I ordered a fibre service, not a slow internet router!

Why did they lie to me in the first place about the coverage in my area? Was it just a way to trap me in their contract? Vodacom is a complete ****! They only care about customers' money, while their service is a nightmare!