VODACOM'S DECEPTIVE ADVERTISING!

I am extremely dissatisfied with Vodacom's misleading advertising!!!

The network provider's online brochure for July 2020 advertises a 1TB Xbox One S console for R99 / month for 36 months or R149 / month for 24 months on page 6. After discovering this contract deal, I contacted a nearby branch to find out if they had any stock available and requested to have a console kept aside for me to collect within an hour. With much excitement I raced through to the Vodacom Store, 30km's from my home, waited 20 minutes outside the store entrance for assistance, and was then informed by a sales consultant that the Xbox deal is only applicable to new Fibre subscribers. I was devastated.

After carefully re-examining page 6 of the brochure, both myself and the sales assistant could not find any indication that the deal was exclusively intended for Fibre customers and he explained that many other customers had also been misled by the nature of the adverti*****t and that he had already reported the matter to his Regional Manager. This confirms that the reasonable/average consumer would also have been mislead by the digital media.

Reference is made to Vodacom's Fibre internet on the top left corner of the page but the contracts for the Huawei WiFi Routers and the Xbox One S console appear to be completely independent deals that anyone could benefit from by having a Fibre connection and the text "Get the most out of Fibre with these excellent deals" supports this. There is no express or imp**** text to inform consumers that one can only benefit from the contract deals by first activating a new Fibre line with Vodacom.

The misleading adverti*****t inconvenienced me tremendously and I am truly shocked that a well-established South African brand like Vodacom would resort to deceptive advertising.

I have been a loyal Vodacom customer for over 20 years now but this unprofessional and ********* conduct has left me considering alternative options for my cell phone contracts that are due for renewal at the end of August.

https://vodacom.pubhub.studio/july-2020/fibre

Judge for yourself!