CB
Christelle B
1 reviews | Active since Nov 2022
30 Mar 2024, 19:12
VODACOM'S DEBIT ORDER SYSTEM SUCKS
Who gives Vodacom the right to deduct a debit order earlier than the last day if the month as per contract? That's tantamount to faud! As a result the debit order was returned and now I will be cut off continuously ('by the system'- according to their agents), even though I paid the account in full afterwards. This is exactly what happened last month and it's unacceptable!
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Replies (1)Vodacom's replyOfficial
31 Mar 2024, 12:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
