CB
Christelle B

1 reviews | Active since Nov 2022

30 Mar 2024, 19:12

VODACOM'S DEBIT ORDER SYSTEM SUCKS

Who gives Vodacom the right to deduct a debit order earlier than the last day if the month as per contract? That's tantamount to faud! As a result the debit order was returned and now I will be cut off continuously ('by the system'- according to their agents), even though I paid the account in full afterwards. This is exactly what happened last month and it's unacceptable!

0
Replies (1)
Vodacom
Vodacom's reply31 Mar 2024, 12:05
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team