1 reviews | Active since Oct 2018
VODACOMS **************** OF CLIENTS ,NO AUTHORITY GIVEN
HEY Vodacom get you house in order , Why am sent a sms saying there will be planed changes to my contract, from 23rd April. Firstly , u made mess up with elite mobile. which I am in a battle with them now. They also seem to have loaded a Contract cover with no authority from you or me
However I am now paying R325.98.f (FEB) Where as should be paying 318,99. (JAN) On the call with Nthlantla as we speak. she is very helpful unlike other agents, and advised that ELITE added a cover with no authority. now with insurance department trying to get that removed STILL NO ANSWER Also was told me there where no Supervisors on the floor her supervisor is Sindisiwe and she will call me tomorrow , i want to see it in my contract u have no right to increase my installment , not in contract sorry
I Signed a contract for 36 months, nowhere in the contract does it say that there is a yearly increase , I have read , show me where is says that, I have already done 1 contract price increase last year where the agent advised me it happens every 4 years or so. I gave u the benefit of the doubt NOW AGAIN why do you insist on doing this to your clients .
Please respond within 48hours
Kind Regards Zubair Ebrahim
very diplomatic answer..
Another problem Why have i not received my Data 1 March and only the minutes. Why???
And U still have not answered my question
Where in the Contract does it say
That my installments will increase yearly.
Just show me that in black and white. Because I can't find it l. I don't want to take it up or anything...I can see u guys are trying your best..
Covid and the effects it's having on your interest rates must be affecting bussiness..I understand.
Anyway I thank u for your response and compensation although I do not know what it is. And email came through saying data will increase by 20%.
Must be that.
I have managed to get the insurance removed from my installment
Now lastly why was in not given my 500MB data on the 1st March???
As the minutes were given...where is the data?
Thank you
Regards
Zubair Ebrahim
***
very diplomatic answer..
Another problem Why have i not received my Data 1 March and only the minutes. Why???
And U still have not answered my question
Where in the Contract does it say
That my installments will increase yearly.
Just show me that in black and white. Because I can't find it l. I don't want to take it up or anything...I can see u guys are trying your best..
Covid and the effects it's having on your interest rates must be affecting bussiness..I understand.
Anyway I thank u for your response and compensation although I do not know what it is. And email came through saying data will increase by 20%.
Must be that.
I have managed to get the insurance removed from my installment
Now lastly why was in not given my 500MB data on the 1st March???
As the minutes were given...where is the data?
Thank you
Regards
Zubair Ebrahim
***