BS
Barry S
1 reviews | Active since Oct 2010
26 Dec 2019, 10:37
Vodacoms ****************
I have a vodacom LTE package, to top up with an extra Gig will cost me R100, I was with Afrihost on contract, if I toped up wth 1 Gig it would cost me R10, A MASSIVE 900% deference. My question is why is Vodacom so much more expensive. they are ripping their customers off. If you have a contrct with them they should lower the rates, I am so sorry I joined Vodacom, rather go through Afrhost I toped up with them 10Gig for R100. 1GIG VERSUS 10GIG SAME PRICE.
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Replies (4)
Vodacom's replyOfficial
27 Dec 2019, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Dec 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BS
Barry S's updateReviewer Update
31 Dec 2019, 08:42Hi , Still no call from Vodacom, I am not surprised
BS
Barry S's update31 Dec 2019, 08:42
Reviewer Update
Hi , Still no call from Vodacom, I am not surprised
Vodacom's replyOfficial
14 Jan 2020, 12:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2020, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
BS
Barry S's updateReviewer Update
14 Jan 2020, 15:54TOOK VODACOM THREE WEEKS TO CONTACT ME. Then I get a rude, arrogant and useless agent, who does not even give the client time to speak, please be informed I want a written apology from this agent and his Manager, My wife was listening and could quite clearly hear he would not let me finish my points
BS
Barry S's update14 Jan 2020, 15:54
Reviewer Update
TOOK VODACOM THREE WEEKS TO CONTACT ME. Then I get a rude, arrogant and useless agent, who does not even give the client time to speak, please be informed I want a written apology from this agent and his Manager, My wife was listening and could quite clearly hear he would not let me finish my points