Vodacom's customer service is the worst I have ever experienced.

The experience I had with Vodacom has truly been the worst in my life and I will not recommend this business to anyone.

I am an existing customer and to be treated the way I am right now is unbelievable. I decided to change ISP for fibre to Vodacom. I then called into the sales department and did the sale online. I was promised that the delivery of the equipment would take 3 - 5 business days.

After the 3 - 5 business days lapsed and I received no communication from Vodacom I decided to call in and they advised that my delivery had not been sent to the couriers yet. I then demanded resolution and they actually advised they can't help me.

I called back to the sales department and the consultant advised that my order will be delivered on the 23 Dec. This is 13 days later as I did the sale on the 10 Dec. I waited and nothing arrived.

Today is the 30 Dec and I'm now advised that there is no stock. I was promised on multiple occasions that my order will arrive soon and nothing ever came and on top of that there is no one at Vodacom that has the decency of contacting me to give me an update. I urge you to not do business with Vodacom as you will regret it once you do. I have e had to pay cancellation fees and collection fees from my current ISP however I don't know if IL ever receive anything from Vodacom.

I feel like I've been ****med.