Vodacom's customer Service is pathetic!!!!!

Our Vodacom signal booster is not working. I reported it to Vodacom on the 7th of July 2020, ref:*** and still no one has been here to fix it. I followed up on the matter on a daily basis just for the consultant to inform me that “someone” will phone us. None the less no one has phoned us and this morning we received a message stating the query has been closed, but still no one has been here to fix it. After another 2 hours wasted waiting for my call to be answered I received a different reference number, apparently the matter has now been handed over from the network department to the maintenance department, oh and apparently an update cannot be provided as once again someone will phone us. Without the booster we have absolutely no signal, in other words: At the moment Vodacom is useless to us.