NB
Nerina B

1 reviews | Active since Oct 2009

16 Feb 2022, 13:22

VODACOM'S CUSTOMER SERVICE IS CRIPLING THEIR OWN SERVICE

Since January I've been sending requests to vodacom regarding our signal. Until now I have not received a reference number. All they say everytime, is please allow some time. At the end of the month they did not allow some time for my debit order, it had to go off, right away. We have been struggeling with our signal, there is no signal, no internet, nothing. We cannot do anything. Just like the workers at vodacom we have business to do on our phonesxand laptops, but how fo you do it without any signal. We are barking against a tree and the ******s are throughing you with peanuts. I am really at a dead end, we are streaming tv and now we have to listen to RSG in the evenings. Please it cannot go on like this, NOTHING is been done.

0
Replies (2)
Vodacom
Vodacom's reply16 Feb 2022, 13:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NB
Nerina B's update16 Feb 2022, 15:01
Reviewer Update
Al vodacom says is please allow some time. I cannot take this any longer. Something needs to be done. Since January they said I would receive a ref nr. Nothing